Greater Sydney COVID-19 lockdown

Greater Sydney including the Blue Mountains, Central Coast and Wollongong has entered a COVID-19 lockdown


If you can answer yes to one of the questions below, you can continue with your booking


  1. Are you an essential service or critical service employee?
  2. Is the service you require a breakdown or emergency repair?
  3. Is this something that is a matter of safety and you believe it cannot wait until restrictions ease?
  4. My address is not located in Greater Sydney including the Blue Mountains, Central Coast and Wollongong


If you feel there are extenuating circumstances with your booking or need further assistance please call 13 30 32 for help as to whether we can be of service to you.

Perth and Peel COVID-19 lock down

Perth and Peel have entered a minimum 4-day lockdown from 12:01am, Tuesday 29 June 2021 until 12.01am, Saturday 3 July, 2021

For more information, please visit https://www.wa.gov.au/government/announcements/4-day-lockdown-introduced-perth-and-peel


If you can answer yes to one of the questions below, you can continue with your booking


  1. Are you an essential service or critical service employee? (Essential service employees list can be found here.)
  2. Is the service you require a breakdown or emergency repair?
  3. Is this something that is a matter of safety and you believe it cannot wait until restrictions ease?


If you feel there are extenuating circumstances with your booking or need further assistance please call 13 30 32 for help as to whether we can be of service to you.

South East Queensland, Townsville and Palm Island COVID-19 lock down

South East Queensland, Townsville and Palm Island is entering a lockdown from 6pm, Tuesday 29 June 2021 for 3 days.

For more information, please visit https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/public-health-directions/restrictions-in-qld-update


If you can answer yes to one of the questions below, you can continue with your booking


  1. Are you an essential service or critical service employee? (Essential service employees list can be found here.)
  2. Is the service you require a breakdown or emergency repair?
  3. Is this something that is a matter of safety and you believe it cannot wait until restrictions ease?


If you feel there are extenuating circumstances with your booking or need further assistance please call 13 30 32 for help as to whether we can be of service to you.

South Australia COVID-19 lockdown

South Australia has entered a COVID-19 lockdown.


If you can answer yes to one of the questions below, you can continue with your booking


  1. Are you an essential service or critical service employee?
  2. Is the service you require a breakdown or emergency repair?
  3. Is this something that is a matter of safety and you believe it cannot wait until restrictions ease?


If you feel there are extenuating circumstances with your booking or need further assistance please call 13 30 32 for help as to whether we can be of service to you.

Melbourne COVID-19 lockdown

Melbourne has entered a COVID-19 lockdown.


If you can answer yes to one of the questions below, you can continue with your booking


  1. Are you an essential service or critical service employee?
  2. Is the service you require a breakdown or emergency repair?
  3. Is this something that is a matter of safety and you believe it cannot wait until restrictions ease?


If you feel there are extenuating circumstances with your booking or need further assistance please call 13 30 32 for help as to whether we can be of service to you.

Lube Mobile Hygiene Practices When Servicing Customers Vehicles

There is evidence that the Coronavirus (COVID-19) spreads from person to person, some reports suggest the virus can last for several days on surfaces including plastics found in vehicles.


Good hygiene can prevent infection from coronavirus as well as the common cold and flu.


With this in mind we wish to share with you what practices Lube Mobile have put in place to ensure the safety of our Customers and of our staff.


Prior to working inside a vehicle, the Lube Mobile technician will use the following procedure;


  1. The technician will check with you whether you have been overseas and ordered to comply with a self-isolation order.

  2. Disinfect car. 

  3. Disinfect hands. 

  4. Where possible avoid switching on HAVAC system (air conditioning / heater control). 


Disinfect Car

  1. Disinfect outside door handle prior to entering the vehicle. 

  2. Spray or wipe all relevant areas inside the vehicle. 

  3. Allow disinfectant to sit for up to 10mins to dry by airing out the vehicle. 

  4. Conduct works inside the vehicle.

  5. When the work is finished we will give the vehicle a final spray or wipe prior to returning the vehicle to you (including outside door handle). 


Parts of the Vehicle to be Disinfected

  1. Door handle (outside first then inside). 

  2. Steering wheel. 

  3. Radio and other control buttons and indicators. 

  4. Seat belt. 

  5. Any other areas we may need to touch when working inside the vehicle (i.e. glove box handles, drink holders, dashboard, hand brake and gears etc.) 


Disinfect Hands

  1. We will use hand sanitiser or washing of hands prior to entering the vehicle. 

  2. After completing the work we will Sanitise our hands thoroughly and close the door to the vehicle. 


Payment and Invoicing

  1. No Cash payments. Our strong preference is payment by card via the tap and go facility. 

  2. Printing of invoices and quotes will cease and we will instead email them to you. 


Should you have any queries regarding our Coronavirus (Covid-19) procedures, or any other matter please do not hesitate in contacting us on 13 30 32.


Warranty

Our Warranty - More Than Just Talk

We believe in the expertise, professionalism and attention to detail that our technicians exhibit. That's why we back all work done with a 12 month/20,000km nationwide warranty. If there ever is a problem with a repair or service:

  • A technician is sent out as soon as possible… no questions asked.
  • Our friendly customer service staff will follow up to ensure that your car is running as it should.
  • You are never made to feel defensive; our technicians have a solution-focused attitude to any warranty call.

What exactly does the warranty cover?

Our warranty covers:

  • All parts and fluids supplied, installed or serviced by Lube Mobile technicians.
  • All labour performed by Lube Mobile technicians.
  • Your vehicle for a period of 12 months or 20,000km, whichever comes first.
  • Warranty service can be carried out no matter where you are in the country - our work is guaranteed nationwide.
  • And, we must be given first chance of repair.

New Car Statutory Warranties

As a consumer, you have the right to have your new car serviced by whomever you choose, without that choice affecting the seller's statutory warranty obligations. Lube Mobile works precisely to manufacturer's specifications for new car servicing.

You get an independent warranty on parts and labour associated with your Lube Mobile service and repairs. We cover our work for 12 months or 20,000km, nationwide, and your statutory warranty remains unaffected.

Here is what the Australian Competition and Consumer Commission had to say about car servicing and statutory warranties on new vehicles:

"A common concern for new car buyers is their right to have someone, other than the dealer, service the car without putting warranties at risk. Judging by the large number of calls received by the ACCC many buyers are uncertain.

To put the record straight, dealers cannot declare a warranty void if the buyer has the vehicle serviced by someone else. The buyer, however, has an obligation to ensure that the selected service centre employs qualified staff, that servicing matches manufacturer’s specifications and only genuine or appropriate quality parts are used. If the centre implies that it can perform genuine servicing but falls below expectations then the customer has rights and remedies against it regardless of staff qualifications.

Where a problem arises (other than in servicing) and it is covered by the warranty, the vehicle should be taken to the dealer for repair.

Under the Trade Practices Act dealers cannot limit their warranty obligations or claim the warranty is void if the vehicle is serviced by someone other than the dealer or its agent. The statutory warranty applies to new and second hand cars. A consumer expects a second hand car to run effectively without repairs although, depending on price and age, it may not be expected to last as long as, or perform to the same standard as a new car. The warranty does not apply to cars sold for spare parts or one bought at an auction. At auctions the seller’s only obligation is to give clear title with no legal restriction on ownership.

The Act prohibits anti-competitive exclusive dealing which can involve a business attaching conditions to the sale of goods thereby restricting the buyer’s freedom to choose who they deal with; in the case of a vehicle, who will service it. One particular type of exclusive dealing is third line forcing when the supply of a good is conditional on the purchaser acquiring other goods from a third party. In the motor trade an example would be the car dealer directing a customer to a particular finance company to raise the purchase price.

Third line forcing is unlawful.

A dealer may offer consumers “express” warranties as a way to attract sales by showing that they stand by their vehicles. Express warranties do not override statutory warranties in any way. They may be given on the basis of “money back, no questions asked” or there may be conditions attached such as regular servicing or time limits on claims. A consumer may void an express warranty if, for example, the car is fitted with non-genuine parts. This is something to check before purchase.

If a manufacturer, retailer or service provider chooses to give a voluntary express warranty then the law requires that they honor it.

The car industry is not the only part of commerce where there is some confusion about warranties and refunds. There is widespread misunderstanding by both buyers and sellers of the real nature of warranties and the difference between statutory and extended warranties.

The statutory warranties entitles the purchaser to seek a refund, compensation, repair or replacement if the goods are faulty, fail to do the job intended or do not match the sample shown or have hidden defects.

Some retailers encourage consumers to buy an extended warranty offering additional benefits for extra cost. Consumers should check that the protection offered is more than that available under the statutory warranty.

Remember you are not entitled to a refund if you change your mind or discover the product is cheaper elsewhere".

By Professor Allan Fels, (former) Chairman of the Australian Competition and Consumer Commission.